Policies and Procedures

At Burwell Print Centre, we are committed to providing high-quality, person-centred services to all the individuals we support. We value feedback - including complaints - as an import way to improve our service, maintain trust, and ensure the voices of additional needs, their families, carers, staff, customers and other stakeholders are heard and respected.

We recognise that, at times things may go wrong or fall short of expectations. when this happens. we want to know about it so that we can respond promptly, fairly, and learn from the experience.

These Complaints Procedures outlines how individual can raise concerns or complaints, what they can expect from us in response, and how we will ensure the process is accessible, inclusive, and handled with sensitivity and transparency.

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At Burwell Print Centre, we are committed to maintaining a culture of openness, honesty, and accountability. We encourage all staff, volunteers and stakeholders to raise concerns about any wrongdoing, malpractice, or risks they observe in the course of our work, without fear of retaliation.

we value integrity and believe that speaking up when something doesn't seem right is an important part of protecting the people we support, our team, and the reputation of Burwell Print Centre. Everyone has a role to play in helping us uphold the highest standards of conduct and care. 

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Burwell Print Centre is committed to maintaining high standards of financial management and accountability in all aspects of our work. As a social enterprise charity it is essential that our financial practices not only comply with legal and regulatory requirements but also reflects our values of trust, responsibility, and integrity.

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We are dedicated to providing high-quality, person-centred services that support and empower adults with additional needs. Burwell Print Centre is also dedicated to providing an outstanding print service to each of our customers. Our Quality Assurance Policy and Procedure ensures that we consistently meet the standards expected by our service users, stakeholders, and regulators.

 

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We are committed to protecting the privacy and personal data of the individuals we support, customers, our staff, volunteers and all those who engage with our services. 

This Data protection Policy outlines how we collect, store, use and share personal data in line with the UK General data protection Regulation (UK GDPR) and the Data Protection Act 2018. It ensures that we meet our legal obligations while upholding the rights, dignity, and trust of all involved at Burwell print Centre.

We are mindful of the need for clear boundaries around confidentiality, secure handling of information, and the need for transparency in how data is used.

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At Burwell Print Centre, we are committed to promoting equality, celebrating diversity, and creating an inclusive environment where everyone is treated with dignity and respect, As a social enterprise supporting adults with additional needs, we recognise the value and uniqueness of every individual, and we are dedicated to ensuring that all people - regardless of their background or abilities - have equal access to opportunities, services and support.

We believe that diversity strengthens our organisation and our community. discrimination, harassment, and unfair treatment have no place at Burwell Print Centre, and we actively challenge barriers that may prevent individuals from participating fully in society  and within our organisation.

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At Burwell Print Centre, we are fully committed to Safeguarding the welfare of all adults and children who come into contact with our services. we recognise our duty of care to protect individuals from harm, abuse, exploitation, and neglect, particularly those who may be vulnerable due to age, disability, or additional needs.

As a social enterprise working with adults with additional need, and occasionally children through work experience and community projects, safeguarding is a fundamental part of our values, culture, and daily operations. everyone at Burwell Print Centre - including staff, volunteers, trustees and partners - has a responsibility to promote a safe, respectful and supportive environment.

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